Brigatasupport@brigata.co

Refunds & cancellation

Last updated: September 18, 2026

This policy is part of our Terms of Service. Brigata is open to companies, independent professionals and individuals.

Price and billing

Brigata costs US$99 per workspace per month, excluding VAT. The subscription is billed monthly in advance and renews automatically each month until you cancel. There is no free trial and no long-term commitment.

Cancelling

  • You can cancel at any time from your dashboard, or by emailing support@brigata.co from the address of your account.
  • Cancellation takes effect at the end of the monthly period you have already paid. Your workspace keeps running until then, and you will not be charged again.
  • 30 days after the subscription ends, the workspace and its data are permanently deleted. Export anything you want to keep before then.

If you are a consumer: 14 days to change your mind

If you subscribed as a consumer, that is outside any trade, business or profession, you have 14 days from the day you subscribe to withdraw, without giving a reason and without penalty. Tell us at support@brigata.co; a plain email is enough.

Your workspace opens the moment you subscribe, because that is what you are buying, so you are asking us to begin performance straight away. If you withdraw within the 14 days, we refund what you paid minus a proportionate amount for the days your workspace actually ran.

Refunds

Apart from the withdrawal right above, payments for a monthly period that has started are not refunded, in whole or in part, including when you cancel before the end of that period.

We do refund, on request, in the following cases:

  • you were charged twice, or charged after a cancellation that had already taken effect;
  • you were charged an amount that does not match the price in force;
  • the service was unavailable for more than 72 hours in total during a billing period for reasons attributable to us, in which case that period is refunded.

Unavailability caused by your AI subscriptions, your connected tools or other third parties does not qualify. Send refund requests to support@brigata.co within 30 days of the charge. Approved refunds are issued to the original payment method within 10 business days.

Before disputing a charge

If something looks wrong on your statement, please write to us first at support@brigata.co. We answer billing questions within two business days.